AGA Luxury Beauty
Privacy Policy
AGA Luxury Beauty respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains what information may be collected when you visit www.agaluxurybeauty.com, place an order, contact us, or otherwise interact with our business, and how that information may be used and protected.
1. Who We Are
AGA Luxury Beauty is an online retailer of skincare, makeup, cosmetic, and personal care products based in Dzorwulu, Accra, Ghana.
For questions relating to this policy or your personal information, contact us through WhatsApp on 054 194 9560.
2. Information We May Collect
Depending on how you use our website, we may collect the following categories of information.
Personal and Contact Information
This may include your name, telephone number, email address, billing details, and delivery address.
Order Information
We may collect information about the products you purchase, quantities, order references, delivery instructions, order history, and communications relating to your purchases.
Payment Information
Our website accepts Mobile Money and bank/card payments through the payment options made available at checkout.
Payment processing may involve third-party payment providers. The payment information we receive or retain depends on the payment method, the provider’s systems, and the applicable technical arrangements.
Full card details should not be represented as being stored by AGA Luxury Beauty unless the actual payment configuration confirms this. Payment details should be handled using appropriate security measures and payment-provider requirements.
Technical Information
When you visit our website, certain technical information may be collected through the website, hosting infrastructure, or enabled services. This may include your IP address, browser type, device information, pages visited, and interactions with website features.
The information actually collected will depend on the website configuration and the services enabled.
Communications
If you contact us through WhatsApp, telephone, email, or another available channel, we may retain the information you provide to respond to your enquiry and assist with your order.
3. How We Use Your Information
We may use personal information for the following purposes:
- To receive, process, and manage orders.
- To confirm payments and support payment-related enquiries.
- To arrange delivery and communicate delivery updates.
- To respond to customer enquiries, complaints, and return requests.
- To administer eligible replacements and store coupons.
- To maintain order records and business accounts.
- To protect our website and help identify fraudulent or unauthorised activity.
- To maintain website functionality and improve the customer shopping experience.
- To meet applicable legal, regulatory, accounting, and recordkeeping obligations.
- To send marketing communications where appropriate consent or another lawful basis is required and has been established.
We will not use personal information for unrelated purposes in a manner inconsistent with applicable law.
4. How We Share Information
We may share relevant information with service providers where necessary to operate our business, fulfil orders, or provide website functionality.
These may include:
- Payment processors that facilitate Mobile Money and bank/card transactions.
- Delivery providers responsible for transporting orders.
- Website hosting, maintenance, and technical service providers.
- Website security and fraud-prevention services.
- Professional advisers or public authorities where disclosure is legally required.
Information shared with these parties should be limited to what is reasonably necessary for the relevant purpose.
We do not sell customers’ personal information as a business activity.
The specific providers used by AGA Luxury Beauty should be identified in this policy where required and once confirmed.
5. Cookies and Similar Technologies
Our website may use cookies or similar technologies to support essential website functionality, remember preferences, maintain shopping-cart sessions, analyse website performance, or support other enabled features.
The cookies used will depend on the WordPress, WooCommerce, payment, analytics, and marketing tools installed on the website.
Where consent is legally required for non-essential cookies or similar technologies, the website should provide an appropriate consent mechanism.
Customers may also be able to manage cookies through their browser settings. Disabling certain cookies may affect shopping-cart functionality or other website features.
6. How We Protect Your Information
We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
Security measures may include access controls, appropriate website security configurations, secure connections, software updates, and the use of suitable third-party service providers.
No online system can be guaranteed to be completely secure. Customers should protect their devices and accounts and avoid sharing sensitive payment credentials or passwords through unsecured channels.
7. How Long We Retain Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal, regulatory, accounting, and operational requirements.
For example, order and transaction records may need to be retained for business administration, dispute resolution, or statutory recordkeeping.
The appropriate retention period depends on the type of information and the legal or operational reason for retaining it.
8. Your Privacy Rights
Subject to applicable law, you may have rights concerning your personal information, including the right to:
- Request access to personal information held about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of information where applicable.
- Object to or request restrictions on certain processing activities where the law provides that right.
- Withdraw consent where processing is based on consent.
- Raise a concern or complaint with the appropriate data protection authority.
Some information may need to be retained where a legal obligation or another lawful basis applies.
To submit a privacy request, contact us using the details provided below.
9. Third-Party Websites and Services
Our website may contain links to external websites or use third-party services.
Those external services may have separate privacy policies and practices. Customers should review the relevant policies before providing personal information directly to third parties.
This policy covers AGA Luxury Beauty’s handling of information within the scope of its website and business operations.
10. Children's Privacy
Our website is intended for customers who are legally able to make purchases or who use the website with appropriate parental or guardian involvement where required by law.
We do not knowingly seek to collect personal information from children in circumstances where such collection is unlawful.
If you believe that a child has provided personal information inappropriately, please contact us so the matter can be reviewed.
11. International Data Transfers
Some third-party service providers may process or store information outside Ghana. Where personal information is transferred internationally, AGA Luxury Beauty should apply the safeguards and requirements imposed by applicable data protection law.
The actual locations and safeguards depend on the providers used by the website and should be confirmed before this section is finalised.
12. Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, website functionality, service providers, or legal obligations change.
Any revised policy will be published on this page with an updated effective date.
13. Contact Us
For questions or requests relating to this Privacy Policy, contact:
AGA Luxury Beauty
WhatsApp/Phone: 054 194 9560
Address: Odotei Tsui Avenue, Dzorwulu, Accra, Ghana
Website: www.agaluxurybeauty.com