AGA Luxury Beauty

Refunds, Returns & Replacement Policy

At AGA Luxury Beauty, we want you to enjoy a smooth and satisfying shopping experience. We understand that there may be occasions when a product does not meet your expectations, you receive an incorrect item, or you change your mind after placing an order.

Our Refunds, Returns & Replacement Policy explains how we handle these situations while maintaining appropriate standards for beauty, skincare, and personal care products.

Please read this policy carefully before placing an order on our website.

1. Our Refund Policy

AGA Luxury Beauty does not offer cash refunds.

Where a return or refund request is approved under this policy, the available resolution will be either a replacement product or a store coupon, depending on the circumstances.

Incorrect product received: Eligible customers may receive a replacement with the correct product.
Change of mind: Eligible customers may receive a store coupon equivalent to the approved value of the returned product.
Cash refunds: Payments will not be returned in cash, transferred back to a bank account, or refunded to Mobile Money or a payment card under our standard policy.

Our aim is to resolve eligible concerns fairly while maintaining appropriate product quality and hygiene standards.

2. The 24-Hour Return Request Window

All return, replacement, and change-of-mind requests must be submitted within 24 hours of receiving your order.

Requests submitted after this period may not qualify under this policy.

We encourage customers to inspect their orders promptly after delivery to confirm that the correct products have been received and that the packaging is intact.

3. Conditions for Eligible Returns

Because skincare and makeup products are personal care items, strict product-condition requirements apply.

To qualify for consideration, a product must:

Be completely unused and untouched.
Remain unopened and sealed in its original packaging.
Have all original seals, labels, and product packaging intact.
Be accompanied by proof of purchase or a valid order reference.
Be reported within the 24-hour request window.

Products that have been opened, used, tested, tampered with, or returned without their original seals may not qualify for a change-of-mind return.

These requirements help protect product quality, customer confidence, and hygiene standards.

4. Incorrect Products Received

If you receive a product that differs from the product you ordered, please contact AGA Luxury Beauty within 24 hours of delivery.

To help us assess your request, provide:

Your order number or proof of purchase.
The name of the product ordered.
The name of the product received.
Clear photographs of the product and its packaging, where applicable.

Once the issue has been reviewed and the request approved, we will arrange a replacement with the correct product, subject to availability.

If the correct product is unavailable, we will contact you to agree on an appropriate alternative resolution. A cash refund is not offered under our standard policy.

Please wait for instructions from our team before returning an item.

5. Change-of-Mind Requests

We understand that a customer may change their mind after purchasing a product.

Where a change-of-mind return is approved, the product must be unused, untouched, unopened, sealed, and in its original packaging. The request must also be submitted within 24 hours of receiving the order.

Instead of a cash refund, AGA Luxury Beauty will issue a store coupon equivalent to the approved value of the returned product.

The coupon can be used to shop for other eligible products on our website.

The coupon’s validity period, redemption conditions, and any applicable restrictions will be communicated when it is issued.

6. Products That Do Not Qualify

A return or replacement request may be declined where:

The request is submitted after the 24-hour window.
The product has been opened, used, tested, or tampered with.
The original packaging or security seals have been removed or damaged.
The product is returned without sufficient proof of purchase.
The product does not meet the conditions stated in this policy.

Each request will be assessed against the applicable conditions before a decision is communicated.

7. How to Request a Return or Replacement

To submit a request, follow these steps.

Step 1: Contact us. Send a WhatsApp message to 054 194 9560 within 24 hours of receiving your order.

Step 2: Provide your order details. Include your order number, the product concerned, and a clear explanation of the issue.

Step 3: Submit supporting evidence. Where relevant, provide photographs showing the product, packaging, and any discrepancy.

Step 4: Await our assessment. Our team will review the request and explain the available resolution.

Step 5: Follow the return instructions. If your request is approved, we will provide the next steps for a replacement or store coupon, as applicable.

Please do not send a product back before receiving instructions from our team.

8. Replacement and Coupon Value

For an approved incorrect-product claim, the replacement will be for the correct product originally ordered, subject to availability.

For an approved change-of-mind return, the store coupon will correspond to the approved value of the returned product.

Any additional delivery charges, price differences, or other costs associated with a replacement or return will be clarified by our team before the arrangement is finalised.

9. Important Information

Submitting a request does not automatically guarantee approval. Products must meet the conditions in this policy, and the request must be made within the applicable timeframe.

Nothing in this policy is intended to exclude or restrict any consumer rights that cannot lawfully be excluded under applicable Ghanaian law.

10. Contact Us

If you have questions about our Refunds, Returns & Replacement Policy, or need assistance with an order, please contact us.

AGA Luxury Beauty

WhatsApp/Phone: 054 194 9560

Address: Odotei Tsui Avenue, Dzorwulu, Accra, Ghana

Website: www.agaluxurybeauty.com

We appreciate your trust in AGA Luxury Beauty and thank you for shopping with us.